Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Blue Lake Glass & Aluminum collects, uses, stores and protects information when you visit our website or contact us about our services.
Who We Are
This website is operated by Blue Lake Glass & Aluminum, a glass and aluminum services business located in Dubai, United Arab Emirates.
We provide services including custom shower glass, mirrors, LED mirrors, glass partitions, glass railings, glass doors, table top glass, and aluminum doors and windows.
Business: Blue Lake Glass & Aluminum
Location: Shop 12, England Z01, International City, Dubai, United Arab Emirates.
Website: https://uaeglass.ae/
Information We Collect
We may collect information you voluntarily provide when contacting us by WhatsApp, telephone or email.
This information may include:
- Your name and contact details.
- Your telephone number or email address.
- The glass or aluminum service you request.
- Property or project location.
- Project dimensions and specifications.
- Photos, drawings or measurements you provide.
- Messages and other information you choose to share with us.
We use this information to respond to enquiries, provide quotations, arrange measurements, communicate about projects and deliver our services.
Our website does not currently provide a general-purpose contact enquiry form. Customers can contact us through the available communication methods.
Website & Lead Tracking
WhatsApp Reference Codes
Our website may add a short reference code, such as BL-ABC123, to a WhatsApp message started from the website.
This reference helps our team understand which website page was involved in an enquiry and, where information is available, how the visitor reached our website.
Apart from the pre-filled enquiry text, the only tracking information shown in the customer-facing WhatsApp message is this short reference code, in the format BL-XXXXXX. The page path, source and other internal tracking details are not included in the message. They may be recorded separately, as described below.
The reference code does not directly contain your name or telephone number. However, it may become associated with your enquiry once you contact us.
WhatsApp and Phone Link Activity
When a visitor selects a WhatsApp or telephone link, our website may record a limited technical event.
The record may include:
- A generated session reference code.
- The date and time of the interaction.
- The website page involved.
- The visitor's entry page, where available.
- Campaign source information, such as UTM parameters, where available.
- An advertising click identifier, where available and permitted by the applicable consent configuration.
Our custom click log is not designed to store the visitor's name, telephone number, WhatsApp message contents or IP address in these event records.
This does not mean that hosting providers, security services or third-party platforms never process technical information such as IP addresses.
Important: Selecting a WhatsApp or telephone button does not confirm that a message was sent or that a telephone call was answered. We distinguish website interactions from genuine customer enquiries.
Customer Enquiry Records
Our authorized team may record genuine enquiries in a private customer management dashboard.
These records may include the service requested, enquiry date, source information, quotation status, project status, estimated or agreed project value, and internal follow-up notes.
Enquiry details and contact information are handled separately from the initial technical click log.
Cookies, Analytics & Advertising
Our website uses website measurement, analytics and advertising technologies to understand website performance and evaluate customer enquiries.
Depending on the service and its configuration, these technologies may use cookies, browser storage, advertising identifiers or similar technologies.
Google Services
The website uses or integrates services such as:
- Google Analytics 4.
- Google Tag Manager.
- Google tags through Google Site Kit.
- Google Ads conversion measurement.
These services may process technical information including page interactions, browser and device details, approximate location information and advertising measurement signals.
We use this information to understand traffic and improve our advertising and website performance.
Advertising Click Identifiers
Our custom lead-reference tracking system is configured to withhold advertising click identifiers when it does not detect an affirmative advertising-consent state.
Google and other third-party services have their own data-processing mechanisms, which may vary according to consent settings, regional requirements and browser configuration.
Cookie Choices
Our website shows a cookie preference banner on your first visit. Optional analytics and advertising technologies stay off until you choose them. You can change or withdraw your choice at any time using Cookie Settings in the website footer. You can also manage or remove cookies using your browser settings and the relevant third-party privacy controls.
You can contact us to request information about the personal data we hold or to exercise applicable privacy rights.
Where consent is legally required, applicable processing must be subject to valid consent and relevant legal requirements. This Privacy Policy is a notice and does not itself constitute consent.
Jetpack Statistics
We also use Jetpack statistics, provided by Automattic, to understand general website visits and performance. The information processed by this service is governed by its applicable privacy terms.
For information about Google's use of data, visit Google Privacy Policy and Google's Business Data & Privacy Information .
How We Use Your Information
We process relevant information for legitimate business activities and customer service purposes, subject to applicable legal requirements.
These purposes include:
- Responding to customer questions.
- Preparing quotations and estimates.
- Arranging property visits and measurements.
- Processing and managing customer projects.
- Providing installation and after-sales support.
- Monitoring customer service and enquiry quality.
- Understanding website and advertising performance.
- Maintaining records required for accounting, operational or legal purposes.
- Protecting the website from misuse and security threats.
Where personal data processing requires consent under applicable law, we must obtain and respect that consent. Other processing may be based on an applicable legal ground, such as responding to your request or fulfilling legal obligations.
We do not sell customer contact lists or enquiry information to advertisers.
Third-Party Services
Certain services used by our website or business may process information under their own privacy policies.
When you contact us using WhatsApp, your communication is handled through WhatsApp and its associated services. Their privacy terms apply to that communication.
Google may process information through our analytics, advertising, website measurement and integrated Google services.
If appropriately configured and permitted, qualified enquiry information may also be used to measure advertising outcomes.
Google Maps on our About and Contact pages loads only if you select Load Interactive Map. Loading it connects your browser to Google under Google's own privacy terms.
WordPress and Automattic
Our website operates using WordPress and may use services such as Jetpack, subject to the relevant service settings and privacy practices.
Hosting and Security Providers
Our website hosting and security service providers may process technical information necessary for website delivery, maintenance, reliability and protection.
External Links and Content
Our website may contain links to services including Google Maps, Instagram, Pinterest and other external websites.
External websites and services may collect information in accordance with their own privacy policies.
We may also share information with service providers or professional advisers where necessary for business operations or legal obligations.
How Long We Keep Information
We retain information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable requirements.
Website Interaction Logs
Our custom website interaction records are intended to be retained for approximately 90 days.
Automated cleanup may run when new website interaction events occur. Therefore, actual deletion may happen after the 90-day period rather than at an exact scheduled time.
Customer Enquiries
Customer enquiry and project records may be retained for operational, customer service, accounting, warranty, dispute-resolution and legal purposes.
Retention periods may differ based on the nature of the information and the applicable legal obligations.
Deletion Requests
You may contact us to request deletion of personal information, subject to applicable legal requirements and any permitted retention obligations.
Data Security
We use reasonable technical and organizational measures intended to protect information from unauthorized access, misuse, alteration or loss.
These may include:
- Restricted administrative access.
- Website and hosting security controls.
- Secure connections where supported.
- Access restrictions for private customer enquiry records.
- Website maintenance and backup procedures.
No website or electronic communication system can guarantee absolute security. We encourage you not to send unnecessary sensitive information through ordinary website communications.
Your Privacy Rights & Choices
Depending on the laws applicable to your personal data, you may have certain rights regarding information we process about you.
These may include the right to:
- Request access to your personal data.
- Request correction of inaccurate information.
- Request deletion where legally permitted.
- Request information about how your personal data is processed.
- Withdraw consent where processing depends on consent.
- Object to or request restrictions on certain processing where applicable.
You can contact us using the details at the end of this policy.
We may need to verify your identity before responding to certain requests. Some requests may be subject to legal exceptions or retention requirements.
International Data Processing
Blue Lake Glass & Aluminum operates in the United Arab Emirates.
Some third-party services used by our website and business may process or store information in other countries.
Such processing is subject to applicable data protection requirements and the privacy practices of the relevant service providers.
Children's Privacy
Our website and services are intended for people seeking glass and aluminum products and installation services.
We do not intentionally request personal information from children for independent commercial enquiries.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, business services, technologies, legal obligations or data processing practices.
When changes are made, the updated version will be published on this page, together with a revised last-updated date.
Contact Us
If you have questions about this Privacy Policy, how your information is handled or your privacy rights, please contact us.
Blue Lake Glass & Aluminum
We welcome privacy-related enquiries and will review requests in accordance with applicable requirements.
